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Terms and conditions
The site www.us.kusmitea.com was developed by Orientis, an anonymous company with a capital of 4 050 000 euros, registered on the corporate and trade register of Paris with the number 88 438 840 118 whose head office is located at 32/34 rue Marbeuf – 75008 Paris - France.
Intra-Community VAT number: FR88 438 840 118
Publication Manager: Brice Franzoia
This site is hosted by
An SAS / simplified joints stock company with a capital of €10,000,000
RCS Roubaix – Tourcoing 424 761 419 00045
Code APE 6202A
VAT No.: FR 22 424 761 419
Head office: 2 rue Kellermann - 59100 Roubaix - France
General Conditions of Sale
1. Field of application
The General Conditions of Sale apply to all orders placed using Kusmi Tea website www.kusmitea.com
The client acknowledges having taken note of these present General Conditions of Sale and that they accept these terms.
The product range of Kusmi Tea is aimed solely at individual clients and under no circumstances to professional retailers. Kusmi Tea reserves the right to refuse the benefit of access to its product range to any client who may prove to be a professional retailer, and such unilateral cancellations may take place at any time between the date of the order and for the 12 months following their planned delivery.
2. Order processing
Kusmi Tea commits to process orders placed on the Kusmi Tea website following the terms of these present General Conditions of Sale and providing that the product is available in stock.
By confirming your order, you confirm that you accept these present General Conditions of Sale.
Orders will only be processed once payment has been received, which will be confirmed by email.
Kusmi Tea reserves the right to cancel any order that is non-compliant, or suspect, as well as orders from clients with whom there is a dispute of any kind.
The prices indicated on the US website are expressed in dollars. The price displayed includes price of the product, the handling, the package and the storage cost but it doesn’t include any contribution for carriage and for the delivery cost. Tea is not subject to any tax in the US, however, accessories are. The product tax will be notified on the cart “check-out” page.
For US and Canada delivery the cost of delivery depends on destination, weight of products and shipping method. Your shipping cost will appear before validating your purchase.
For delivery outside the US (see countries list on the “delivery and tracking” page). The price indicated in the order confirmation is the final price that you will be charged including the product tax (for accessories only) and the shipping cost.
The site www.kusmitea.com is intended for use by individuals and not by companies. No reimbursement of VAT can be made for an order placed by a company.
4. Product availability
Products are offered within the limitation of time for each instance of sale and subject to the limit of available stocks.
Kusmi Tea cannot be held responsible for any stock shortage that may lead to a delay in delivery of the order.
Orders are only definitive when confirmed by the payment of the corresponding price by the purchaser.
In the case of non-availability of one or more products following confirmation of the order, Kusmi Tea will notify the client by e-mail as soon as possible and offers him a refund for the concerned product(s).
Kusmi Tea delivers to many countries worldwide.
For further details (shipping cost, delivery time frame...) please click here. Delivery cannot be made to countries that do not appear on the list.
The order will be delivered to the shipping address provided by the client.
The client is required to check their package carefully upon delivery to register any damage with the carrier.
The vendor may not and cannot be held liable for the inability to deliver the product owing to errors in entering the name and address of the recipient. Should the product be returned, all handling costs for repeat shipments will be borne by the purchaser.
Payment for products purchased with Kusmi Tea is due in full when the order is placed. Products remain the property of Kusmi Tea until payment is fully received for an order.
Payments can be made by credit card (Amex, Mastercard, Visa) or via Pay Pal.
7. Exchanges and return
Kusmi Tea does not exchange any products.
The customer has 7 days upon reception of his/her package to return a product for reimbursement, without penalty, with the exception of the return cost.
Place the product(s) to return in the original box or equivalent packaging and add the completed Return Form.
Every article received damaged due to a lack of packaging will not be refunded.
Mandatory: Return shipments must be sent via insured ground shipping.
Kusmi Tea will refund your bank account after receiving the returned parcel. Once the products are received, the refunding process takes up to 10 business days.
8. Guarantees against products hidden defects
The vendor is bound by guarantee in respect of hidden defects in the item that render it unfit for its intended use, or which so diminish this use, that the purchaser would not have acquired it, or would have paid only a lower price for it, it they had known of them". The client has up to 2 months following the date of delivery to notify its complaint to Kusmi Tea. Beyond this deadline, the company Kusmi Tea can no longer guarantee the products and the client must prove that the deterioration in quality of the tea pre-dates the date of receipt of the tea.
Claims or disputes will always be treated with due consideration and attention. In case of a dispute, the client should first contact the company in order to seek an amicable resolution firstname.lastname@example.org
Any dispute that cannot be resolved amicably shall be subject to the US jurisdiction.
10. Copyright and intellectual property
All texts and pictures displayed on the website have only the value of information and are in no case contractual.
The creation of a client account requires that the client provides some personal data which are necessary for the processing of an order and for the management of the customer service.
Protection of your personal data
Access to your personal account is protected by a confidential password that you select when you create your Kusmi Tea account.
When you place an order, we require your name, your personal or work address, your email address, and if you have placed an order using a bank card, your card number, the card’s security number(csv) and expiration date. Your personal data are held secured and kept confidential. The information relating to your bank card is not held on our site, and your payment can only be consulted in “encrypted” form by our client service department.
Non-disclosure of information
Kusmi Tea shall never sell, rent, share or otherwise distribute or make available your data to third parties outside of the Orientis group which is the holding of Kusmi Tea, except when required to do so for legal or regulatory purposes.
Right of Access
You have the right to access, update and erased your personal data. You can do so by logging-in into your account and then by clicking on “edit your personal information”.
Most of the information we collect from our website is anonymous information. When you visit our website, we don’t collect any personal Data from you unless specifically, voluntarily and knowingly provided by you. Anonymous information is processed by Kusmi Tea to help improve the content of our website, to customise our website for our visitors and to learn more about them and how they use the website. In doing so, Kusmi tea uses tracking technology (cookies) to gather anonymous information such as browser type, address of the computer you are using, the date and time of your navigation on our site, URLs from which you accessed our site...
A “cookie” by itself cannot be used to discover the identity of the user. We delete this information after a given time. Your computer is probably set up to accept cookies. However, you can modify this configuration. If you do not wish us to collect this type of information, do not navigate to our site.
Links to other websites
As a service to our visitors, our website may provide hyperlinks to other websites that are not operated or controlled by Kusmi Tea nor its holding, Orientis. Therefore, neither Kusmi Tea nor Orientis can be responsible or liable for the content of such websites or the privacy practices of such other parties. Please note that these privacy practices may differ from our Policy. We encourage you to review and understand their privacy practises before providing them with personal information.