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By registering your details and creating an account you will be able to check your order history and status, store and manage multiple delivery addresses, update your personal details and many more.

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Login to Kusmi Tea

Sign in to your account and check your order history and status, manage your delivery addresses, pass your order in just a few clicks and many more.

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Terms and conditions of My list

FAQ overview

Returns and refunds

My Account

Data privacy

  • A secure website creates a safe connection between the website and the web browser so that details entered, such as personal information, credit card details, banking information, etc, are not accessible to unauthorised entities. Which is why our website is totally secure. We store any information you give us securely using high-level SSL encryption technology - the most advanced security software currently available for online transactions.
  • No, we will not pass your details on to other companies. Your collected details will be kept confidential by our services. It will only be used by our internal services for the processing of the orders and to inform customers about special offers, promotions and events

Website use

  • The new layout is set up to make your shopping experience at www.us.kusmitea.com easy and fast. Just select the products you want to buy and follow the steps.
  • Not a problem. Before validating your order, you will be asked if you want it to be shipped to the billing address. If not, you have the possibility to choose a new delivery address. You can also add a gift message to your order which will be printed on the gift note. Items will be placed in a Kusmi Tea Mosaic paper bag.

Delivery

Payment

  • You can either pay with PayPal or by using a credit card. The following cards are accepted: Visa, MasterCard and American Express. These two payment methods are secured (see data privacy section).
  • To benefit from the coupon code you just need to enter your coupon code below your cart in the field ""Enter your coupon code here"". Coupon codes can only be used on the website (not in our stores). They cannot be combined with other promotion codes and cannot be used past kusmitea.com purchases.
  • Once you have entered your credit card information, our bank server queries your bank to validate the payment and get payment authorization. If your bank denies the payment, we suggest that you contact your bank directly. The status of your order will indicate why the payment has been refused by Ogone, our bank server.

Products

Order tracking

  • After the validation of your order, you will receive the following email messages : One email to confirm that your order has been recorded. A second email to inform you that your order is being processed The third one will be sent upon shipment of your order. You can also consult the status of your order by clicking on your order reference# in your account page.
  • Log into your account , click on your order reference # and select "print the invoice" .
  • Please contact us as soon as possible by emailing us at contactus@kusmitea.com. Note: If your order has shipped it cannot be modified.

Returns and refunds